Customer agreement
Last updated: May 30, 2026. These Terms of Use are a Canadian starter template for The Prior software, website, downloadable WordPress theme, private portal, demo pages, license system, support, updates, and related services. They should be reviewed by a qualified lawyer before commercial launch.
By accessing the website, submitting a form, downloading or installing The Prior theme, activating a license key, using the private portal, or allowing an authorized user to access the software, you agree to these Terms of Use. If you are using The Prior on behalf of a corporation, partnership, co-owner group, landlord, real estate brokerage, property manager, or client, you represent that you have authority to bind that organization or client.
“The Prior,” “we,” “us,” and “our” refer to the operator and owner of The Prior software and website. “Customer,” “you,” and “your” refer to the person or organization that purchases, installs, accesses, or uses the software. “Authorized Users” means users you permit to access your portal, including owners, co-owners, staff, tenants, contractors, agents, advisors, or administrators. “Customer Data” means information uploaded, entered, transmitted, stored, or generated through your use of the software.
The Prior is a property management workflow and record-keeping tool for rental property owners, landlords, investors, and related users. It can help organize properties, tenants, leases, maintenance requests, messages, documents, reminders, financing records, insurance records, assets, and schedules. It does not replace legal, accounting, tax, insurance, real estate, construction, safety, privacy, or professional property management advice.
You agree to provide accurate account, billing, contact, and licensing information and to keep it current. You are responsible for all activity under your account and for ensuring that each Authorized User complies with these terms. You must use strong passwords, protect credentials, maintain two-step authentication where required, and promptly remove users who should no longer have access.
Subject to payment, license validation, and compliance with these terms, The Prior grants you a limited, revocable, non-exclusive, non-transferable license to install and use the theme and portal for your internal property management operations during the active subscription or license term. No ownership rights are transferred to you.
You may not copy, resell, redistribute, sublicense, white-label, publish, rent, lease, or commercially exploit The Prior except as expressly permitted in writing. You may not remove branding, proprietary notices, copyright notices, license controls, update controls, security controls, or technical protection measures. You may not reverse engineer, decompile, bypass, interfere with, disable, or circumvent license validation, payment controls, feature restrictions, update checks, or access controls.
The Prior is designed to run in a WordPress environment. Your hosting, server configuration, WordPress version, plugins, email delivery, file permissions, caching, security plugins, custom code, and third-party services may affect performance. You are responsible for maintaining a secure WordPress installation, applying updates, backing up data, and using reputable hosting and security practices.
Paid plans, license keys, updates, premium features, support, and setup services may require monthly, annual, or custom fees. Unless otherwise stated in a written order or invoice, fees are payable in advance and are non-refundable. You authorize us or our payment processor to charge applicable fees, taxes, renewal amounts, overdue amounts, and approved service charges using your selected payment method.
We may suspend, restrict, revoke, or terminate access to license validation, updates, support, premium features, or private portal functionality if your license expires, payment fails, a charge is disputed, account information is inaccurate, a security risk is detected, or you breach these terms. Termination does not relieve you of amounts owed before termination.
You retain responsibility for Customer Data. You represent that you have the right to upload, store, and process all Customer Data you place in the software, including tenant, contractor, owner, and property information. You are responsible for maintaining independent backups of all important documents, legal records, financial records, tenancy records, insurance records, and communications.
You are responsible for using the software in a way that complies with applicable Canadian privacy laws and any privacy obligations you owe to tenants, owners, contractors, staff, and contacts. You should collect only information that is necessary, restrict access to authorized users, secure your portal, and delete or anonymize information when it is no longer needed, subject to legal retention requirements.
You may not use The Prior to upload unlawful, defamatory, abusive, discriminatory, invasive, malicious, infringing, or harmful content. You may not use the software to harass tenants, evade housing laws, conduct unlawful screening, send spam, upload malware, attempt unauthorized access, overload systems, scrape data, or interfere with other users, servers, networks, or license systems.
You are responsible for complying with all laws, bylaws, tribunal rules, court orders, privacy laws, anti-spam laws, tax laws, landlord and tenant laws, commercial lease obligations, insurance requirements, safety requirements, accessibility requirements, and professional licensing requirements that apply to your property, province, municipality, business, users, and communications.
Where a real estate agent, broker, advisor, consultant, or referral partner introduces a customer to The Prior, referral compensation may be available only under a separate written agreement. Referral partners are responsible for complying with brokerage rules, disclosure obligations, conflicts rules, advertising rules, tax obligations, and all laws governing referral compensation in their jurisdiction.
The software may interact with WordPress, hosting providers, email systems, payment processors, authenticator apps, security plugins, analytics tools, cloud services, or other third-party services. We are not responsible for third-party terms, pricing, outages, data practices, errors, security incidents, or service changes. Your use of third-party services is governed by their own terms and policies.
The Prior name, branding, interface design, layouts, demo content, workflows, software code, documentation, marketing copy, templates, and related materials are owned by us or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. Feedback, suggestions, or ideas you provide may be used by us without obligation to compensate you, provided we do not disclose your confidential Customer Data.
Each party may receive non-public information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the software, support, licensing, billing, security, or the business relationship. Confidentiality obligations do not apply to information that is publicly available, independently developed, already known, or required to be disclosed by law.
To the fullest extent permitted by law, The Prior is provided “as is” and “as available.” We do not promise that the software will be uninterrupted, error-free, secure from every threat, compatible with every WordPress setup, suitable for every property, compliant with every law, or free from data loss. You use the software at your own risk and must verify all information before acting on it.
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, punitive, or business-interruption damages, including lost profits, lost rent, missed deadlines, tenant disputes, tribunal outcomes, penalties, data loss, security incidents, failed reminders, plugin conflicts, hosting failures, or reliance on portal content. Where liability cannot be excluded, our aggregate liability is limited to the amount you paid for The Prior during the three months before the event giving rise to the claim.
You agree to defend, indemnify, and hold us harmless from claims, losses, damages, liabilities, costs, and expenses arising from your Customer Data, your property operations, your users, your breach of these terms, your violation of law, your misuse of the software, your failure to secure your WordPress environment, or your dealings with tenants, contractors, owners, agents, or third parties.
We may modify the website, theme, license system, pricing, features, support, documentation, and these terms from time to time. Updated terms may be posted on this page with a revised date. Continued use after an update means you accept the updated terms, unless a separate written agreement says otherwise.
Unless a separate written agreement states otherwise, these terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. The parties agree to the exclusive jurisdiction of the courts located in Ontario for disputes that cannot be resolved informally, subject to any consumer protection rights that cannot be waived.
Questions about these terms can be sent through the Contact Us page.